Costco Wholesale

CP-AT Pham-Tran 3 months ago

This location is less crowded now, so it’s easy to find a parking space.

BR8K7TUF Holloway 7 months ago

I have heard that Costco has a great customer service. Well that is all bulshit on a corporate level. Bought two sheds want to store stuff, and the entertainment shed for corporate events that my business. Spent $ 600.00 to have somebody build the entertainment shed over the course of two days. The last portion of the build is the roof, come to find out that the framing is not lined up properly because the item is defected. I send photos, and spoke to the corporate office and they told me on the first call that what they can do is give me a slight refund, or give me a new one and, deconstruct the existing one that I have. I told him it would help if you guys build the new one as well because it cost me a lot of money just to find out that it's not exactly what I paid for. speaking to them a second time, they told me the first person should not have said that and they cannot fulfill what they have promised in my first phone call. I said well you did tell me you can do at least that, and your calls are recorded. So you are in the wrong here. I have a dispute ongoing with them and they are threatening to send me into collections even though I did everything I should have done. Having somebody take apart what I had to build already, and build a new one, combined with the cost of the first build will mean that I'm paying more for labor to build this entertainment shed then I did on the actual thing itself. They don't seem to understand the inconvenience of that on a financial level and on my time. Very disappointed in this Corporation. Is pretty apparent in the photos that were also sent to corporate that I have included that there's a pretty significant Gap there between the parts that need to be together and this is a result of the product being defected which was not found out until it was fully built

Judy Margaret Chen a year ago

Typical Costco with many products and great price values. This one is more optimized to Asian market, I’d say, as it carries more Asian products than other Costcos that I visited in the middle part of Bay Area, between San Francisco and San Jose. Of course, it also has many merchandise that are for general markets rather than the ones caters to ethnicity as well. The food court is as busy as always. The lines are super long. We waited for more than half an hour to get 2 hot dogs.

David Ortiz 3 months ago

Unfortunately we had a horrible experience at Costco. Specifically Van from customer returns. We came in wanting to return an AC unit. Once we arrived we were told had forgotten the remote that came with the AC (totally fine, our bad) However, when my girlfriend asked to see a picture of what the remote looked like, Van rudely shoved the phone into her face. I drove back home to get the remote, and the entire time I was gone my girlfriend was patiently waiting next to the desk. When I arrived, Van yelled at us and told us we needed to get to the back of the line or we would not be helped. She then began to tell customers that it was our fault the line had grown so long and to ignore us asking to be helped. She was extremely rude and would not acknowledge us. We asked to speak to a manager. Thank you to the supervisor Miguel for being calm and helping us out. We truly don’t understand why Van was being so horrible to us. I hope Costco is able to better train their employees in the future as well to prevent issues like this.

Kimberly Viramontes a month ago

Mike the supervisor was so rude! I went by myself with my husbands membership. Some locations will allow you to go in to just buy food court items so when I got there I asked two employees. They called for a supervisor to come up to ask when he came up he was very rude and in a very short voice said No! Its not transferable. Like im sorry but we pay for executive membership, I feel like they should allow another household member to get a card too! 160 for the same two holders and the only perk is an hour earlier to shop?! You need to spend so much money there to fully get the perk of the cash back. And on top of that they are so pushy to try and get you to sign up for executive?! Okay tmfine you can't allow me in with my husband's card okay fine but there was NO REASON to be rude MIKE!