Costco Wholesale

Craig Hoots 3 weeks ago

The manager doesn’t order the cool stuff other local Costcos get! I came looking for ultra pro toploaders and sleeves since people reported them coming in different various Costcos in the valley. Also SO many different cool items that get featured on social media never come to this location. Overall it’s fine but for my membership and a manager that apparently avoids ordering the sought after items others get I’m probably going to drive further away to one of the other Costcos.

Witchinghour1692 6 months ago

Absolutely horrible customer service. I came in just to grab a slice of pizza and a drink, something I’ve done at other Costco locations with zero issues. When I explained that the Costco near where I live allows it, the employee literally threw her hands up and said “they do what they want.” That response alone says everything about how this place is run. I asked if this was actual Costco policy and she flat out said she didn’t know. I then asked if she could call a manager to clarify and she refused. No effort to help, no explanation, just a hard no and an aggressive attitude over someone simply trying to buy lunch. Being treated like this over food is ridiculous. The employee was rude, dismissive, and confrontational for no reason. If you don’t know the policy and won’t even ask a manager, you shouldn’t be dealing with customers. I will never come back to this location again. If this is how they treat people over a slice of pizza, I can’t imagine how they handle real issues. Save yourself the frustration and go to a different Costco.

Mya Night 4 months ago

I am appalled at the customer service. Seeing other reviews shows me that I’m not the only one. Last night my husband and I went to get some steak. At checkout the register charged my husband for an auto renew on the membership. There was no notice, we were not aware our membership was even expired. Why were we not notified at the entrance? We would’ve renewed. The cashier brought us over to the managers where we had the unfortunate experience with Brenda. We were willing to renew our membership but had an issue with being charged with no notice whatsoever. When this was told to Brenda, my husband asked why was he not stopped at the front. Why did nobody let him know? Why does the cash register charge without any warning? Brenda responded rudely and abrasively, saying “it doesn’t matter!” When it was brought up that being charged unknowingly is not ok. Because of this, my husband said “you know what, just refund me everything. I won’t get anything.” Because of how we were handled and spoken to, we want nothing to do with Costco and won’t renew our membership. Had this been handled appropriately then we would’ve renewed. I commend the younger girl by Brenda, wish I got her name, for her empathy and understanding to the situation. She iterated that she’s sorry and it does matter. To summarize, customer service and attention to detail is everything. There would’ve been no issues had we been told at the front that our membership needed renewal. Even if that was missed, we should’ve been refunded at the register no questions asked because it is a wrongful charge when someone is unaware of what they’re being charged for. At the end of the day, why does your machines charge people automatically?! Costco needs to seriously fix that. It’s fraudulent. It makes us not want to use Costco even more because why are they so insane about their memberships that they have to program a machine to autorenew with no notice?! “It doesn’t matter” yes, Brenda, it does matter.

Betty Rew a month ago

This is my favorite Costco in Phoenix. There is a closer Costco to my house and I drive out of my way to go to this one because it's just better. It has a huge parking lot, with decent shade trees, they always seem to have all the things I'm looking for (unlike the costco closer to us), and the people are super friendly.

Vengadesh Ranganathan 3 months ago

Had a great experience at this Costco. The manager, Ken, was extremely helpful and professional. He took the time to understand the issue and handled it efficiently without any hassle. It’s rare to see this level of customer focus and accountability. Really appreciate the support.